This ONC-ATCB guaranteed and CCHIT affirmed ambulatory EMR and practice management(PM) product is for both solo practices and bigger multi-specialty areas.Ī decision to opt from purchasing an upfront license or using a web-based subscription is given by the InSync. Do not waste your time or money.InSync Healthcare Solutions EMR/PM empowers healthcare experts to provide healthcare that is in consistent with regulatory requirements. This product has cost our company revenue and significantly damaged our morale. Too many clicks to navigate the simplest tasks take far too long, impacting clinician productivity. Other requests that ARE addressed appear to "undo" repairs that have actually been performed. Repairs/fixes requested by my team often result in "enhancement requests" that can be as far as 6-9 months out. Too many icons, most of which I was informed could be modified or removed. Owner has gotten directly involved via weekly phone calls but progress continues to move along at a snail's pace.įrequent glitches, sessions frequently timeout, documentation by clinicians repeatedly lost, cost. It has been a cycle of poor communication with inSync appears that the left hand does not know what the right is doing and vice versa. Customer service is mostly prompt but majority of support comes from India representatives often do not have mastery of the English language there has been a clear lack of understanding of the needs of our practice since day one, heightening our frustration and lengthening the overall support process. Software is very rigid and not intuitive has a mind of it's own and does not allow for customizations of any kind suitable for our practice. It has many bells and whistles which you cannot "turn off". We are a pediatric rehabilitation practice, providing OT, PT and SLP. When not being booted off the system, it was a plus.ĬONS: This product appears to be designed primarily for larger primary care practices. PROS: Cloud-based so you can apparently document from anywhere. Sending of prescription to pharmacies is also done fast with the software’s mobile interface. When prescribing medications, prescription information fields are provided with drop-down menus so users can instantly select the correct and appropriate prescription detail. Users can view their patients on a single location remotely and scheduling of appointments can also be done quickly. Meanwhile, InSync’s mobile interface allows the fast prescribing of medicines. This feature improves productivity as medical practitioners would spend more time with their patient rather than stuck with generating patient information and diagnoses manually. As a robust EMR software, the system simplifies the charting process and is adaptable to specific patient conditions. This feature eliminates the hassle of settling billing issues with patients and ensure the efficient management of claims and eligibilities.Īnother feature of InSync is its quick physical exam charts. The system allows attaching the copay to the claim. As it integrates a streamlined billing functionality, checking of patient’s eligibility and copay becomes convenient. With these functionalities, users can easily double check claims and verify issues relating to approvals and denials. It provides reconciliation reports, financial dashboard, and an integrated scheduler. Among the special features of InSync EMR software is its dynamic reporting capability.
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